QBQ Reflection Chapter 25-30 Example
What outstanding customer service experience have you and Judy’s story reminded you of?
The experience reminded me of when I went to a local restaurant ordered and ate the food. On checking my pocket, I realized that I had forgotten my wallet. I sat there a while confused and wondering where to start. The manager must have noticed my discomfort and approached me, asking me whether everything was alright. I explained to him my situation, and he was very understanding. To my surprise, he told me he had noticed me as I was a regular there and allowed me to pay later. The fact that he had seen my presence after only a few visits made an impression of being valued. Also, he trusted me to deliver later even without any guarantee made me feel valued as a customer.(more…)